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Phumelele M
1 reviews | Active since Dec 2022
28 May 2026, 18:54
Reimbur*****t for money paid for the doctor I was told not on Gems service providers
After writing the review about Gems, they phoned me about my review and promised to respond in working days. Till today I have not received anything .I phoned them and the same process started again as if the matter is new ,since March till to date no help
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Replies (1)
Gems (Government Employees Medical Scheme)'s replyOfficial
01 Jun 2026, 08:58Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply01 Jun 2026, 08:58
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS