Refund paid into the incorrect bank account

<p>I have recently had a doctor's appointment which i paid directly and had to claim back from the Medical Aid , i submitted all the neccessary documents and the claim was processed for payment so quick i was very impressed.</p> <p> </p> <p>After a few days i noticed that I still have not recieved any payment from GEMS yet and went searching on my members profile to where the claims are paid and noticed that they have used the incorrect bank account to refund me.</p> <p> </p> <p>I have not been with ABSA for more thank three years, and I have changed my new banking details with my Employer, why did you not confirm my banking details with me before doing the payment?</p> <p> </p> <p>I have tried to contact the call centre numerous time , once i get through to the next available agent the call is dropped which is extremely frustrating , I also have sent emails to enquiries@gems and have not recieved a response within the 48hr turn around time. </p> <p> </p> <p>Please can you assist me with reversing the claim that was paid into the incorrect bank account and paying it into the the correct one </p>