Refund

<p>Three months ago I requested that GEMS pay me back for medical services I paid cash for, AT THE SAME TIME I gave them all the documents they needed to change my banking details. They have taken this whole time and today i find out that they actually paid the money into an account I have not used in years. Standard Bank confirms that the account has been closed in years and that the money would simply bounce back if paid there. GEMS is claiming that the money has not bounced back and I keep talking to different people every time I call, I keep having to be put on hold for long periods of time every time I call and still I get no joy. All i need is for them to please pay my money back to me. This has been a long and painful process!!!</p>