Refund

After cancelling my medical aid with Gems, I was advised that I will be refunded my savings after 4 months of terminating. This is the 5th month and Gems has still not refunded me. I have contacted the call centre several times and every consultant has a different story every time I call. On the 22nd of September I was told to send a few documents to prove if my bank details were correct and they confirmed receipt of documents however there is still no money in my account.This is absolutely what I call bad service if after all of this I call the call centre today and they still not sure when they will refund me.The lady who assisted me today made me hold on the phone for more than 10 minutes just to tell me that my profile has been updated and my refund might be done on the 02/10 however I should call to make sure if the payment was done.If you received my documents on the 22nd of Sept already why take this long to pay.This is so ridiculous but I'm not surprised as this is government scheme