ref *** not paying the client the money they owed.

Second time i need report them for something. reference *** . Last month the subsidy for my mother was paid over to Gems. When we follow up when will she be refund for the money since March 2022. They decide that she do not have to pay last month July and they will refund the outstanding amount in 14 days. Today when we follow up again they said they will only process the money end of the month and then maybe she will get the refund in mid September. They always have the one excuse on the other excuse not to refund or sort out the problems they have inhouse and the client have to wait for the funds. I will appreciate if this can be sorted out with immediate effect they can pay the back her outstanding funds.

regards,