zZ
zandyshandu Z

1 reviews | Active since Jul 2016

02 Feb 2017, 07:44

****py service delivery

<p>for a medical aid u could swear that chronic patients who PAY u monthly would be taken seriously. We pay. Deliver you test results. All u have to do is deliver.</p> <p> </p> <p>I have no pills but my payments are up to date.</p> <p>tell me who will pay u if i die because u are keeping my medication to yourself??</p> <p>I faxed prescription 14th of Jan but dololo amaPills. I have run out. Do u know or understand the emergency of this situation</p> <p> </p> <p> </p> <p>aibo get back to me asap</p>

0
Replies (3)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply02 Feb 2017, 10:05
Official

Good day

Thank you for allowing us the opportunity to respond to your complaint.

We are looking into this matter and will respond.

Kind regards

The GEMS online team

zZ
zandyshandu Z's update02 Feb 2017, 10:27
Reviewer Update

good!

I need that prescription reviewed and delivered today this is not right

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply03 Feb 2017, 14:39
Official

Good day

Thank you for alerting us to your concerns regarding the delivery of your medicine.

We are pleased to confirm that the medicine has been dispatched.

Please accept our sincere apologies for the delay and for any inconvenience caused in this regard.

We trust the above is in order.

Yours in service

The GEMS Online Team