MS
Muhammad S
1 reviews | Active since May 2010
25 Mar 2026, 12:53
Putrid service from GEMS
I called in today to the chronic department and was transferred to Clive After giving a whole history what he wanted and i raised my frustration at this he decided to be rude and unprofessional and put the phone down in my ear. The call was around 12h20 to 12h30. member number ***. This unacceptable and how can GEMS employ people like this
Helpful (0)
Replies (1)0
Replies (1)
Gems (Government Employees Medical Scheme)'s replyOfficial
25 Mar 2026, 15:38Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply25 Mar 2026, 15:38
Official
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS