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Bennie B

1 reviews | Active since May 2018

09 May 2018, 16:10

Premiums still paid (debit order) for member removed

This is regards to membership ********** 65.

My mother is the main member and I was removed end of March from the medical aid since I am not a student anymore. I am working now and will get my own medical aid. After consulting GEMS, we have proof of me not being a member since end March, but my mother still paid R1000+ each month (end March for April and end Apr for May) for my benefits.

I consulted GEMS on my mother's part and just got a reply giving the info of my removal. The support is not at all helpful and very slow. We are asking for the reimbur*****t of the amounts paid too much. Clearly the premium must have been lowered.

0
Replies (7)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply09 May 2018, 16:31
Official

Good day

Thank you for giving us an opportunity to respond to your concerns. We are investigating this matter and will revert.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply21 May 2018, 15:53
Official

Good day

Thank you for alerting us to your membership concerns.

As per our communication with you, we can confirm that the dependent’s membership was terminated effective 31 March 2018. Unfortunately, the termination was only actioned 10 May 2018 and was backdated to 31 March 2018. A refund via persal will be made to you.

We apologise for any inconvenience caused.

Kind regards
The GEMS online team

BB
Bennie B's update18 Jul 2018, 13:53
Reviewer Update
Good day Thank you for the reply 2 months ago, but I see you have not done anything on your side. My mother received her salary in June and the GEMS premium is only R476 less. There are two problems: - It is impossible that the premium is only R476 (now in total for 3 people = R4562) less, since I am a young working male and premiums is usually R2000+ (making it at least R1000+less that my mother pays after subsidy). - In the message above you stipulated "A refund via persal will be made to you", which should have been done in June. Nothing changed. My mom only paid R476 less in total. Please be quick on your side, we have been waiting for months now and this is not acceptable at all. Basically my moms premium must be R0 for this month, if I take in account all the money you owe her. Regards Bennie
BB
Bennie B's update22 Jul 2018, 14:42
Reviewer Update
Good day Please reply, this matter in urgent. I repeat again what I said: Thank you for the reply 2 months ago, but I see you have not done anything on your side. My mother received her salary in June and the GEMS premium is only R476 less. There are two problems: - It is impossible that the premium is only R476 (now in total for 3 people = R4562) less, since I am a young working male and premiums is usually R2000+ (making it at least R1000+less that my mother pays after subsidy). - In the message above you stipulated "A refund via persal will be made to you", which should have been done in June. Nothing changed. My mom only paid R476 less in total. Please be quick on your side, we have been waiting for months now and this is not acceptable at all. Basically my moms premium must be R0 for this month, if I take in account all the money you owe her. Regards Bennie
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply23 Jul 2018, 18:03
Official

Good day

Thank you for alerting us to your membership and refund concerns.

As per our communication with you, we can confirm that the membership was terminated effective 31 March 2018 and a breakdown of the new contributions effective 1 April 2018, was sent to you.

A refund of R826 was processed through Persal in June 2018.

We trust that the above is in order and apologise for any inconvenience caused.

Kind regards
The GEMS online team

BB
Bennie B's update24 Jul 2018, 13:54
Reviewer Update
Good day Thank you for the reply. I will speak to my mother and hear if she received any discount (R826) on her premium in June. Will you please explain to me how the amount of R826 was worked out? And what was the premium for me, BVS Bronn p/m, that my mother paid each month? Will really appreciate it, thank you. Greetings Bennie
BB
Bennie B's update06 Aug 2018, 09:11
Reviewer Update
Good day. Please respond to my comment above.