Positive response

If I'm not mistaken is for the first time complimenting gems.In many occasions I m not happy with their service. But after complain to hello peter about lancet account that was not paid .gems updated me about the investigation about the matter. On the 19th I have received the email explaining that account will be paid. En issue of arrears was also adressed. I also received January statement what was worrying me was the hospital bill I was not sure whether gems will pay it or not based on previous experiences but so far gems paid R280892.out of 346966.04 .I have seen that the is R43125. Also R12123.50 hospital bill with the summary code of 4980. I hope gems will sort it. Up to so far I m happy concerning the way this account has been handled. This is a service that I wish to receive from gems ,not to be traumitise every time when one of us is sick I will be worried about the payment.