Poor Service rendered by GEMS Call centre

<p>I have been following up the unpaid claim since 26 January 2017,4 April 2017 and 15MAY,24 May 2017. I have not received feedback. I requested the Call centre Agent to put me through to her Manager am still waiting for more than 15 minutes now. Its so bad to the way we are treated as client. telling me I need to wait for60 days to get feedback. the account has been due since August 2016.Am following the account on the deceased person , all the sad memories I have to go through every time I follow up.</p>