pM
pule M
1 reviews | Active since Dec 2025
02 Dec 2025, 06:41
Poor Service Rendered by GEMs.
I have had a horrible experience with GEMs. My mother was removed from the Medical aid without me being notified. She was confronted with the information upon her collection of her chronic medication. Gems has failed to assist in the validation of reasons attached to the decision. From my understanding a person who maybe removed is a child over the age of 21 unless necessary documentation has not been submitted proving dependency upon parent or guardian. No response but excuses with no remorse as I have proof of their lack thereof of communication with me.
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Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
02 Dec 2025, 08:58Good day,
Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.
If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
Gems (Government Employees Medical Scheme)'s reply02 Dec 2025, 08:58
Official
Good day,
Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.
If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
pM
pule M's updateReviewer Update
02 Dec 2025, 09:45Good day.
I have sent countless emails and neither one of my emails were responded to. I only received references to the emails. It has become a matter of emergency as my mothers chronic conditions may become terrible if she is not allocated proper health. I plead with you to assist with regards to this matter under the membership number ***, with the recent reference number ***. Please handle this matter with the utmost urgency.
I look forward to your response.
Kind Regards
P.M Mo***eng.
Memberships Number: ***
I have sent countless emails and neither one of my emails were responded to. I only received references to the emails. It has become a matter of emergency as my mothers chronic conditions may become terrible if she is not allocated proper health. I plead with you to assist with regards to this matter under the membership number ***, with the recent reference number ***. Please handle this matter with the utmost urgency.
I look forward to your response.
Kind Regards
P.M Mo***eng.
Memberships Number: ***
pM
pule M's update02 Dec 2025, 09:45
Reviewer Update
Good day.
I have sent countless emails and neither one of my emails were responded to. I only received references to the emails. It has become a matter of emergency as my mothers chronic conditions may become terrible if she is not allocated proper health. I plead with you to assist with regards to this matter under the membership number ***, with the recent reference number ***. Please handle this matter with the utmost urgency.
I look forward to your response.
Kind Regards
P.M Mo***eng.
Memberships Number: ***
I have sent countless emails and neither one of my emails were responded to. I only received references to the emails. It has become a matter of emergency as my mothers chronic conditions may become terrible if she is not allocated proper health. I plead with you to assist with regards to this matter under the membership number ***, with the recent reference number ***. Please handle this matter with the utmost urgency.
I look forward to your response.
Kind Regards
P.M Mo***eng.
Memberships Number: ***