POOR SERVICE_HEALTHCARE PROVIDER

I'm so disappointed and frustrated with GEMS. I'm a Healthcare Provider and I've been sending my details for FICA verification since last month (July). Sent a follow-up email but nothing! Went to their offices in Suncardia and didn't get any help. This is forcing us to not work with GEMS members because what's the point of providing services for them when you know you won't be able to claim since they don't want to verify our details? A lot of Healthcare providers are crying of the same issue and GEMS is not even trying to improve, yet you say you take 3-5 working days to respond to our emails but it's been over a month for me now. Sent another email on the 20th of August and still nothing! Why are you like this guys? Does it not do anything to you seeing all these negative reviews here? Your call centers are even worse because they keep on sending me back and forth. Yoh!