Poor service Gems medical aid.

My spouse went on pension 3/31/2026.All requiered documents was emailed to Gems for her to stay on Gems as a pensioner.She received a letter From Gems to confirm that they did received all the documents on 4/10/2026.They said that they will send a form to be completed to load a debit order whitin 24 hours.Guess what,we are STIIL WAITING.When we phoned again today we were told twice that No documents was received and we must resend everything.After phoning AGAIN(3rd time)the agent yet again said that the document for debit order will be send again whitin 24 hours.Worst medical aid.So now we wait to see if we will receive the documents in 24 hours.😡