Poor service delivery to service provider

<p>I have had problems with claims sent in from January 2017. Capped filters are being loaded on hearing aid claims and are paid short. I have spent HOURS and HOURS on the phone with Gems. I am currently holding and are on 48 minutes. I have sent an email to the complaints department which resulted in them following up on previous enquiries and which then lead to wrong payments being made and now I have even more trouble sorting this out. GEMS administration department are the worst that I have ever seen. Most of your consultants are incapable and it is impossible to speak to anybody else. </p>