POOR SERVICE - claims not paid

This is not the first time that I'm struggling with gems. I have had numerous complaints send through to gems about problems that consist and it seems that there is absolutely no effort from their side.

Now again I have 3 claims that needs to be paid back to me. I have send it through to gems over a month ago and again after that. Still no response yet.

Every time I phone and speak to one of the consultants it's the same story - they did not receive the claims, I have send it to some of the consultants private emails before and still no refunds were made.

I have send all 3 claims again this morning and hope to here from you asap.

I think that GEMS is playing for time - there is absolutely no effort from their side.