Poor service by GEMS

Gee, I wish your staff could do their work properly as all they seem to know what to do is send SMS messages making us quite sick and tired. Why must we send a new bank statement and proof of residence as ONCE AGAIN requiested via SMS a few minutes ago as we have been living at the same address since 01/02/1987 and it was sent to you on 06/01/2015, 08/01/2015, 11/01/2015, 13/03/2015 and again on 16/03/2015 via e-mail. If the work was done correctly in the first place, these stupid SMS messages, all the telephone calls and e-mails would not have been necessary. I sent all the documents to GEMS via e-mail but my husband is on the phone as I am sending this e-mail with a GEMS consultant advising him<br> that he did not pay any contributions.This is very funny, as I sent GEMS and Bisho the ADDENDUM A Consent form together with the Z583 form but nothing has been done about this.This is very poor client service we are receiving from GEMS as we are also experiencing too many problems with the authorisation<br> of my husband's Chronic medication and have not had any benefit from belonging to this medical aid.<br> Now they want a new copy of a certified ID and proof of residence as they were sleepin