Poor service and feedback

<p>GEMS is such a dissapointment!!</p> <p>I was admitted to Kloof Mediclinic on the 5th of September. I followed the right procedure and phoned for approval and authorisation from GEMS. After i was told everything has been approved and authorized I went for my operation. Shockingly a few weeks after my operation I recieved a bill of R10 000 from the hospital and many other bills from doctors at the hospital, telling me that GEMS did not pay the full outstanding amount of R22 000. After NUMEROUS attempts to contact GEMS for clarification I did not recieve ANY feedback from them. I tried to phone the General Enquiries number and nearly any other concatct number available, there is no option to speak to a consultant, when i am asked for my membership number and id number the computerized communication keeps on telling me i have entered the incorrect details. I sent MANY emails to the claims department, the complaint department and even the compliment department and nearly 3 months later I have NOT recieved ANY feedback. This is the worst service i have evered had and this from a government scheme....DISSAPOINTED as I am suppose to be on the 2nd best (Emerald) option</p>