AG
Alan G
1 reviews | Active since Apr 2017
07 Jan 2026, 13:55
Poor service
I called today at 11am. Spoke to tens of people with reference no from Mabel to several others until been connected at 13h00 to Thabile reference 070126Q4JRF I am a pensioner aged 76. To be transferred to numerous consultants. MY QUESTION: WHAT WOULD HAPPEN IF IT WAS AN EMERGENCY. To be on the phone from 11am till after 1pm is disturbing to say the least. I have never in my life experienced such a poor response from a call center. We are dependent on this medical aid but the service must improve
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Gems (Government Employees Medical Scheme)'s replyOfficial
07 Jan 2026, 15:50Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply07 Jan 2026, 15:50
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS