Poor Service

I really do not know how many times should I write a review about the Poor Service at GEMS before they can actually change their ways.

I'm booked for an operation on Monday the 7th. I should be resting and preparing myself for the major operation, but instead I'm stressing out as the Hospital called me and said that My membership is active but my pre authorisation for hospital admission is suspended. I call GEMS and spoke to a nice lady by the name of Moleboheng, she told me that My membership is active and everything should be ohk for Monday. Not sure if she understood what I was talking about but she said everything is Ohk.

I called the lady at Medi Clinic her name is Nadira. And she still says, yes my membership is active BUT my pre authorisation for Hospital admission for the 7th is suspended still. Now I'm stressing out. I'v been waiting for the operation for years now. When I'm so close to it I now get such news of Medical Aid being a problem. Why can't it be a smooth transition when one deals with operations at GEMS. but when ever your account is behind. They call you like you stole something from them demanding payment even threatening you.