Poor service

<p>Must undergo surgery for foot.Battling to get authorization by Gems Medical Department.</p> <p>All codes and references was given on request.Sending emails phone calls and doing everything possible to get help still busy processing the matter after 4 days</p> <p>Defenitly not doing their job and no professionalism.We as government employees are forced to stay by Gems otherwise we don't get any subsidy.</p> <p>I think if member's can get a other option Gems will close immediately.I think it is time to take furder action to get better service delivery</p>