Poor service

<p>Gems doesnt know how to attend issues of their clients/members, i have submitted my application for the medical aid on the 13 January 2017, then i have never called me back or to sms me about feedback, i had to call them which i did, when i called them they told me that the application was received but there is a missing documents, then i asked them so why you never callws me or sms me to tell me that there is missing information, the consultant never gave me answer regarding that, the he told me to send those missing documents, then i did send, now its over a week now, i was hoping that evrything completed, unfortunately there was no feedback, i called again where i was put on hold close to 20 minutes, then at the end i was told that those same documents that i have emailed and faxed is missing, now i do not know how to submit, because i have sumbmitted to the same eamil that they are telling me to send again, i have asked them to give the other email where they can able to access it quick but with no luck, they give me the same email adress. please help, i do not know wht to do now, i am tired to call them, my airtime get finished, the worse part, they do not call or give me feedback. their service very terrible, i really need medical aid because i have kids who needs to use it. please help.</p>