1 reviews | Active since Oct 2016
Poor Service.
<p>I am never a person that complains but I really hope this reaches the right people at GEMS. </p> <p> </p> <p>My daugter has been born nearly 3 months ago. It was an emergency c - section. I dont know what else to do to let you know that it was an emergency so that you can pay the Doctor's accounts. I have spent endeless amounts of hours on the phone with your *********** staff to try and resolve the problem. You keep on surrendering the initiative to me to call you and find out where you are in dealing with this matter. </p> <p>My Doctors are putting pressure on me to pay the accounts which you are supposed to be paying in FULL like you explained to me. The hospital case manger has sent throught the correct emergency autorisation codes and clinical indications as to why it has been an emergency procedure. </p> <p> </p> <p>GEMS, will you please put me in contact with the highest level person competent enough to deal with this matter proffessionally. I dont want to talk to your useless staff and call centres any longer. </p> <p> </p> <p>Kind regards. </p>
Good day
Thank you for bringing your claim concerns to our attention.
We are investigating your complaint and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for bringing your claim concerns to our attention.
We are investigating your complaint and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for bringing your concerns about the short payment of your claim to our attention.
We can confirm that the gynaecologist and anaesthetist account for services rendered 25 July 2016 has been accepted for payment and will be settled with the claims payment run on 14 October 2016.
Please accept our sincere apologies for the delay in resolving this matter.
Kind regards
The GEMS online team
Good day
Thank you for bringing your concerns about the short payment of your claim to our attention.
We can confirm that the gynaecologist and anaesthetist account for services rendered 25 July 2016 has been accepted for payment and will be settled with the claims payment run on 14 October 2016.
Please accept our sincere apologies for the delay in resolving this matter.
Kind regards
The GEMS online team
Dear GEMS.
It amazes me that you sorted out this problem only two days after the complaint. I verified and see that the accounts have been paid like you said you would.
I want to thank you that you did what you said you would. I am still dissappointed that it had to get to a point where I had to complain on here, but I am pleased that you did something about the problem. Well done to you!!
If I can make a few suggestions:
- Assign a consultant to a few cases and let that one person deal with that only. It is so frustrating to be talking to different consultants all the time.
- Have the facility to have your consultants phone clients back. It is hard waiting in the cue when you have explained the issue so many times to 10 different consultants.
- Train you consultants. I got 100 different meanings from all of them on the same issue. Some of them know what they are talking about, but others not so much. I spoke to one consultant who really went out of her way to help me but she could only do so much. She never phoned me back because your system does not allow it. '
- If you need help, employ me. I can help. I work with this kind of stuff in a different industry all the time. ;-)
Kind regards and thank you very much.
Eurice van Zijl.
Dear GEMS.
It amazes me that you sorted out this problem only two days after the complaint. I verified and see that the accounts have been paid like you said you would.
I want to thank you that you did what you said you would. I am still dissappointed that it had to get to a point where I had to complain on here, but I am pleased that you did something about the problem. Well done to you!!
If I can make a few suggestions:
- Assign a consultant to a few cases and let that one person deal with that only. It is so frustrating to be talking to different consultants all the time.
- Have the facility to have your consultants phone clients back. It is hard waiting in the cue when you have explained the issue so many times to 10 different consultants.
- Train you consultants. I got 100 different meanings from all of them on the same issue. Some of them know what they are talking about, but others not so much. I spoke to one consultant who really went out of her way to help me but she could only do so much. She never phoned me back because your system does not allow it. '
- If you need help, employ me. I can help. I work with this kind of stuff in a different industry all the time. ;-)
Kind regards and thank you very much.
Eurice van Zijl.
Good day
Thank you for your suggestions which have been well received.
Kind regards
The GEMS online team
Good day
Thank you for your suggestions which have been well received.
Kind regards
The GEMS online team