Poor Service

I am a member of GEMS since August 2018 (that's when they started debiting), but was only allowed to make use of the medical aid on the 1st of November 2018. Makes sense because of the 3 months waiting period.

The problem now is that GEMS does not want to pay for a CAT scan, they're telling me I should wait for July and 2019. According to my knowledge, GEMS has a 12 months waiting period on pre existing conditions not just anything.

Now I have to suffer this abdominal pain. I keep on going to the doctor and he keeps on telling me tee inky way to be sure what the problem is is to conduct a CAT scan.

I'm tired of taking pain tablets not knowing what the problem is.

I'm on Emerald plan, membership number number is ********** 03.