Poor service

I haven't received clarity about my complain based on the day arrears that are saying I am.and threat about suspending my health care without phoning me and give me explanation. Still waiting because they have said that I must send private message with my membership number. I didn't that but I didn't get the acknowledgement of receiving my message. I am waiting for clarity beaus I am sick en tired of being treated as if iam contribution R1.00 .all I want to know why iam on arrears ehose whose fault is that because they are deducting on my persal . worse they don't have descent of phoning their client and give explanation. But message with threat. My membership no is ********** 95.