Poor Service

I contacted GEMS about a week ago for my medical aid tax certificate and i was promised to have it within a few minutes. Its been a week now and i still have not received anything, so i phoned today again and again they said a few minutes. As is the case with everything else to do with GEMS it's become the norm to get pathetic service from them, i expect delays, i expect problems, i expect issues, so to be honest they actually lived up to my extremely low expectations of them this time around as well. The one positive thing about this is that they're consistent, consistently poor in every single aspect of their business!