Poor poor service resulting possible period of not being covered

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Herman R

Two months back we have submitted a request to go over to GEMS on 1 May. Initially we planned for 1 April but GEMS could not assist so we prolonged until 1 May 2018. NOW, I have already gave two month prior notice to my current medical aid and will be cut off from 1 May.

GEMS now all of a sudden mentioned that they can only accommodate 1 June. This is suppose to be a good managed scheme.

Problem comes, we have a 6 month old baby and if anything would happen, we will not be covered.

I am deeply disappointed.

Helpful (0)

Replies (2)

Gems (Government Employees Medical Scheme)'s replyOfficial

26 Apr 2018, 12:29

Good day

Thank you for the opportunity to respond to your concerns. We are investigating your complaint and will provide feedback.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)'s reply26 Apr 2018, 12:29

Official

Good day

Thank you for the opportunity to respond to your concerns. We are investigating your complaint and will provide feedback.

Kind regards

The GEMS online team

Herman R's updateReviewer Update

26 Apr 2018, 12:32

Good day GEMS online team, Will you be able to sort it out in the next hour? As I need to submit reverse termination and extension to my current provider due to 4 days of the month left and they need to process the same? If I go ahead with the extension I need to pay an additional R4000 this month for your mess.

Herman R's update26 Apr 2018, 12:32

Reviewer Update