tP
thembisile P

1 reviews | Active since May 2013

28 Feb 2017, 15:04

poor poir service

<p>I have never been traumatised by this so called gems government medical, instead of being free from debts,i am in debts but I am paying subscription of R3960.as my contribution. But now I am owing doctors R7958.this amount is for January 2017,real Gems is frustrating me more than a word frustrate,how much do I earn, I am so stress Gems is unfair to me you can't advertise your self as most affordable medical aids, is this affordable, if your clients owe doctors such amount, worse is for 1 month </p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply28 Feb 2017, 15:14
Official

Good day

Thank you for bringing your concerns to our attention.

We are currently investigating your complaint and we will provide feedback.

Kind regards

The GEMS Online Team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply02 Mar 2017, 11:58
Official

Good day

As per our earlier communication with you, kindly provide us with the name of the service provider/s as well as the dates of service so that we can assist you.

We look forward to receiving this information and assisting you.

Kind regards

The GEMS online team