JE
Janine E
1 reviews | Active since Feb 2019
07 Feb 2019, 14:42
POOR GEMS HELP
I WANT TO LOG A COMPLAINT OR I AM GOING TO GIVE GEMS OVER.
JANINE EIGENHUIS ********** 19
THERE IS ABSOLUTELY NO SERVICE EVERYONE HAS STORIES AND DONT KNOW WHERE THEY CAN ASSIST ME WITH A PROBLEM I HAVE.
I MUST PHONE NUMEROUS TIMES AND STILL CANT BE ASSISTED.
THIS IS TRLUY POOR OF GEMS THAT FOR AN OPERATION YOU CAN'T GET ANY FEEDBACK REGARDING AUTH NUMERS.
Said they escalated my urgent request and someone of UNDERWRITING WILL CONTACT ME TODAY.
GEMS IS VERY VERY VERY SLOW AND THIS IS UNACCEPTABLE,!!!!
KIND REGARDS JANINE EIGENHUIS
Helpful (0)
Replies (2)0
Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
08 Feb 2019, 14:31Good day
Thank you for affording us the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Thank you for affording us the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s reply08 Feb 2019, 14:31
Official
Good day
Thank you for affording us the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Thank you for affording us the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s replyOfficial
14 Feb 2019, 12:51Good day Thank you for bringing your concerns to our attention. Please note that your case was reviewed by the underwriting team and it was confirmed that the condition claimed for was not a pre-existing condition. The necessary beneficiary note has been loaded on the system and the authorisation number ***3 has been released.
Please note that correspondence confirming this was sent to all parties.We wish to extend our apologies for the delay in finalising your enquiry and any inconvenience caused in this regard is sincerely regretted.
Kind regardsThe GEMS Online Team
Please note that correspondence confirming this was sent to all parties.We wish to extend our apologies for the delay in finalising your enquiry and any inconvenience caused in this regard is sincerely regretted.
Kind regardsThe GEMS Online Team
Gems (Government Employees Medical Scheme)'s reply14 Feb 2019, 12:51
Official
Good day Thank you for bringing your concerns to our attention. Please note that your case was reviewed by the underwriting team and it was confirmed that the condition claimed for was not a pre-existing condition. The necessary beneficiary note has been loaded on the system and the authorisation number ***3 has been released.
Please note that correspondence confirming this was sent to all parties.We wish to extend our apologies for the delay in finalising your enquiry and any inconvenience caused in this regard is sincerely regretted.
Kind regardsThe GEMS Online Team
Please note that correspondence confirming this was sent to all parties.We wish to extend our apologies for the delay in finalising your enquiry and any inconvenience caused in this regard is sincerely regretted.
Kind regardsThe GEMS Online Team