Poor Gems administration.

My CPAP machine had to be replaced urgently. On 2 February I submitted a quote from the suppliers together with an email motivating the request. I phoned after a week and was told that there was no motivation. When I referred to the email which had obviously not been read, the promise was that the quote would be attended to. On 19 March I and the supplier received emails that the quote had been approved. Since then nothing happened. I phoned again on 18 March and was told that there was nothing on their system about this quote or approval. I have now been without a CPAP machine for more than 6 weeks and believe that Gems's administration is shockingly poor to the detriment of it's members who's needs should be a priority.