Poor customer service. No senior staff members available. No response to complaints or queries.

GEMS. Is the worst Medical Aid. The waiting period , the declining of authorisation for a procedure and admission to hospital. Is mind blowing. The policies that can’t be explained. The under writers whose turn around times takes 14 days which they don’t adhere to either way. Despite authorisation being requested for an emergency. One is not allowed to request to speak to a Senior supervisor, team leader. They never available. They never return calls or address complaints. This is so sad. So disappoint that such poor service has become a norm. It’s not about the monthly contributions. It’s about the poor customer service provider.