POOR CUSTOMER SERVICE

I write to complain about the shabby treatment I have received from GEMS.

On January 10 2022 I consulted Dr NoVis, an ophthalmologist. He only accepts cash, per consultation, and then issues a receipt. The patient has the duty to submit to GEMS for a refund.

I, duly, first submitted my receipt to claim, to GEMS, on the January 10 2022. I did not receive any response that acknowledged receipt of my claim.

I then submitted the claim, again, on February 04 2022. I still did not receive a response.

The third time I submitted to claim was on March 02 2022. This time, on enquiry, I received the response that I must re-submit my claim as they have not received any claim.

My complaint is based on that GEMS responded to me only after I had made numerous submissions and enquiries.

Yours sincerely J E Sukazi