1 reviews | Active since Oct 2016
Poor customer service.
<p>I have been battling to get my husband s chronic medication ( PMB) registered since January. I have sent numerouse mails to the various departments, including the Comminications manager. Its May already, nothing was done. We pay the medication monthly out of our pockets. I have never ever experienced such poor, inefficient and ineffective service ! The departments clearly dont communicate with each other. I have forwarded the complaint to the CEO.</p> <p>I hope my complaint be addressed since my next step would be CMS.</p>
Good day
Thank you for giving us the opportunity to respond to your concerns. We are investigating this matter and will respond as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for giving us the opportunity to respond to your concerns. We are investigating this matter and will respond as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the approval of your chronic medicine.
We are pleased to confirm, as per our communication with you, that your chronic medicine was authorised with effect from 1 May 2017.
Please accept our sincere apologies for the delay and for any inconvenience caused in this regard.
We trust the above is in order.
Yours in service
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the approval of your chronic medicine.
We are pleased to confirm, as per our communication with you, that your chronic medicine was authorised with effect from 1 May 2017.
Please accept our sincere apologies for the delay and for any inconvenience caused in this regard.
We trust the above is in order.
Yours in service
The GEMS online team