Poor communication

I have lodged numerous complaints about not receiving any feedback from gems.

Initially my claim was not settled in full as I was advised that I should have went to a government hospital (R K Khan hospital) for my delivery.

I had mentioned that my delivery option of having a c section was not my request but this was what was motivated by my gynae. Furthermore, if I am paying for medical aid (and that too, my plan is not the cheapest option) why should I go to a government hospital?

I was then advised that my claim should be sent to ex gratia and I have not received any feedback. I then needed to resend my ex gratia request as my request was not seen.

Having sent it for a third time with no communication, I had to follow up continuously... a representative had then advised that my claim is too old to be considered. However, this was not my fault as I had sent it timeously

This is unacceptable and poor communication from gems as it is clearly not my fault