Poor Communication and Service Experience with Gems (Government Employees Medical Scheme)

I recently app**** online for membership with Gems and initially, the communication seemed promising. However, my experience quickly turned sour due to the lack of responsiveness and poor service I encountered.

Upon realizing that I had chosen the wrong option during the application process, I promptly reached out to Gems via email multiple times to rectify the error. Additionally, I inquired about adding a dependent and changing my nominated GP. Despite my efforts, I have yet to receive any acknowledgment or assistance regarding these requests.

To exacerbate matters, Gems proceeded to send me a membership certificate containing all the incorrect information despite my attempts to communicate the necessary changes. Even after contacting their customer service and being assured that the necessary adjustments would be made, there has been no follow-through on their part.

The consistent lack of response and failure to address my concerns have left me deeply disappointed with Gems' level of service and communication. As a member, I expect timely and efficient assistance, which unfortunately has not been forthcoming in this instance.

I urge Gems to prioritize effective communication and prompt resolution of member inquiries to avoid further instances of dissatisfaction. It is essential for a healthcare provider to uphold standards of service excellence, which, regrettably, Gems has failed to meet in my experience.