Poor communication

<p>To whom it may concern,</p> <p> </p> <p>On 20 February 2017, all requested documents have been submitted to GEMS to include one of my beneficiaries to the oncology programme. As of yet, authorisation has still not be received - despite me visiting your walk-in-office in Cape Town.</p> <p> </p> <p>The beneficiary has been scheduled to start chemotherapy two weeks ago. But, because of the delay, chemotherapy has not proceeded and the beneficary has now been admitted to hospital again - which would have been avoided if the chemotherapy had been underway.</p> <p> </p> <p>No communication was received from GEMS regarding the status of the process and the beneficary has been left in the dark!</p> <p> </p> <p>This lack of communication is appalling! Particularly when a client is challenged with such a serious illness! The added stress and second stint in the hospital could have been avoided if the beneficiary had been communicated with!</p> <p> </p> <p>I do hope that authorisation will happen soon, as the doctor has indicated two weeks ago already that the beneficiary is ready for chemotherapy!</p> <p> </p> <p>Can one of your consultants contact me a.s.a.p. This is an urgent request!</p> <p> </p> <p> </p>