Poor client service and lack of accountability

MS I am now fed up with the service that I am receiving from your call center agents. Spoke to 9 different people and no one seems to have an answer. One of your rude agents by the Name of Zinhle who speaks isiXhosa even ended up hanging up on me as she couldn't provide answers to my questions. I paid cash for my consultation, now when I claim back the claim gets rejected with a reason code 8057 saying "Authorisation required for a treatment code" but when I call the call center I am told I don't need Authorisation on the option that I am on. 1hour on the line but not even a single person out of the 9 people could help. Everyone shifting me from one department to the other. Documents sent on the 06/06/2025 for a service date of 03/06/2025