Poor client experience not putting clients first.

Poor service *********** staff. Medical aid day to day fees depleted in 3 moths. Poor administration where you send full information but still no action. Submit scripts to chronicdsp@ gems.go.za, receive ref no. But no one attends to them. Send follow up emails still no response but just ref no. Paying for service not rendered. No client consideration, lazy and *********** staff typical of public servants.