Poor Administration of Medical Aid Scheme

I’m employed as a health care worker by the Gauteng Department of Health. I previously worked at Leratong Hospital and now work at Bertha Gxowa Hospital but my employer remains Gauteng Department of Health, my employee number and salary details have not changed. On the 18th of Jan 2022 GEMS requested that I update my employment details so that they may receive my medical aid contribution. I comp**** and emailed them my employment contract, my latest payslip with my employee number and the change of details form. Through out January and February GEMS has not been able to retrieve their contribution and present no solutions to the problem. I requested GEMS to debit order me so that they may receive their contribution and they refused. After over 3 hours on the phone and countless email correspondence with GEMS no resolve was reached and GEMS now is sending me in arrears notices. Multiple team leaders and consultants promised to call me back or respond to my emails. GEMS is the worse run medical aid.