PMB CLAIM POOR FEEDBACK

I submitted 3 claims over a month ago. My claims were all 3 PMB claims which has been submitted over 5 times by a different agent to the PMB department. Whenever i call in they had to resubmit the claim to PMB as it was not submitted even though i was told it was. It was eventually submitted the 2nd and 12th November.

I call almost every second day for some sort of feedback but am told PMB has no turn around time. Why was the claim not submitted correctly the first time? Why would such a critical part of the business PMB work with no turn around time?

I NEED to urgently see my neurologist but already visited him thrice with no feedback from medical aid in terms of reimbur*****ts. I obviously need to see him again but cannot as i am still waiting on Gems feedback.

Can this please be taken seriously. It is a PMB condition and i have been waiting over a month. I cannot stress our important PMB conditions are. Why can't Gems take this seriously? I am highly frustrated and disappointed. I cannot waste time calling every day to be told there is no feedback or PMB has not reviewed/recieved any claims. This is absolutely ridiculous and poor protocol especially for PMB.

Can i please get urgent feedback without having to wait another month. I need to book another appointment at the soonest.

Thanks