AM
Adele M
1 reviews | Active since Oct 2023
29 Jan 2025, 15:03
PMB are plan claim rejected
It is now 10 days since submitting my concerns. I have yet to receive any response, bar the very general communication on this page. My PMB accounts have also still not been paid!
Helpful (0)
Replies (2)0
Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
29 Jan 2025, 15:18Good day,
Thank you for engaging with us.
We are attending to your message and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
Gems (Government Employees Medical Scheme)'s reply29 Jan 2025, 15:18
Official
Good day,
Thank you for engaging with us.
We are attending to your message and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
AM
Adele M's updateReviewer Update
29 Jan 2025, 18:55I have reviewed all communications from GEMS again. The last communication received was on 20/01/25 on this website, as follows:
"Your reference is: Media-12434"
Why did you not just send the communication that was supposedly sent on 24/01/25?
I have not only written my complaint here but also sent it through the normal enquiry channel from which I have not received any communication. You are way outside your turnaround times!
"Your reference is: Media-12434"
Why did you not just send the communication that was supposedly sent on 24/01/25?
I have not only written my complaint here but also sent it through the normal enquiry channel from which I have not received any communication. You are way outside your turnaround times!
AM
Adele M's update29 Jan 2025, 18:55
Reviewer Update
I have reviewed all communications from GEMS again. The last communication received was on 20/01/25 on this website, as follows:
"Your reference is: Media-12434"
Why did you not just send the communication that was supposedly sent on 24/01/25?
I have not only written my complaint here but also sent it through the normal enquiry channel from which I have not received any communication. You are way outside your turnaround times!
"Your reference is: Media-12434"
Why did you not just send the communication that was supposedly sent on 24/01/25?
I have not only written my complaint here but also sent it through the normal enquiry channel from which I have not received any communication. You are way outside your turnaround times!