Please DO NOT choose GEMS as a service provider! You will regret it!

Never in my life have I ever experienced a bunch of people working at GEMS without so much integrity. One promise after the other. I will definately sort this out for you mam and phone you back. Oh this is my department mam, I will definately send it to the medical advisor for review and phone you back. I made about 20 calls to GEMS since September this year regarding a PMB condition. A MRI scan that was done in Hospital. The most scary part is that GEMS approved the 3 PMB conditions but they don't want to pay for an MRI or NECKBRACE for this PMB condition. One reference number after the other. 7 - 10 wotking days turn around time. It is like a movie playing over and over. And now GEMS are increasing their Premium with a R1000 accross the board. What are we really paying for. Could they not have paid my scan and neckbrace from my in hospital benefit? GEMS are always waiting for accounts to lapse then they pull up their shoulders. Paying so many money for nothing!!!! I would really like someone with guts to phone me regarding this problem and provide me with a solution. It is 24 December and here I am following up on accounts the true patron that I am and believe me so that most of the people that made those empty promises are already partying by this time.