Playing ping pong with peoples lives and not paying claims

I have been struggling from the 14th of August to get a claim paid. It keeps getting rejected because according to day to day I need authorisation and according to the people from authorisations gems do not give authorisation for the claim and it must be paid from day to day. I have phoned about 20 times and just get shoved from day to day to authorisations and back, feels like they are playing ping pong with me and the claim is not getting settled. In the meanwhile Dr. Pio from Wilgeheuwel refuses to give me my test results until the claim is paid.