Phone call after phone call…no solution

I have been struggling for weeks now to get a medical claims history from GEMS. Either I get cut off after holding for a long time while my issue is being escalated or they send the wrong documents. I am in need of these documents urgently for an insurance claim. I have been around the block with GEMS with this issue now. It is costing my broker to het medical reports from every doctor the claimant has visited, some of which has closed their practice. Is this not something that should be available to members or third parties?