Patient denied services due to *********** case manager

With renal case managers like Sibonisile our poor Gems patients are still going to suffer and surely mortality rate of renal patient will not decresase, unless they are doing this intentionally. We have been requesting for Assisted homedialysis Auth for month now for a patient in dear need of it but up to today we are being told of "qoutes". This patient has been admitted way too mich and we believe this couldve been avoided by treating the patient at home. Now I told Aphele to ask Sibonisele the renal case manager, what kind of quote do they want because there is a global fee for Assisted home dialysis. And I was told that I can not tell them what to do, there is no fee for Assisted home dialysis and if I say there is then I should send it to them. So I should teach a whole renal case manager her job now? And because they know that no action will be taken against them, you could've heard how Aphelele was holding up when I told him I will approach their complaints department with this. Future government employees should consider looking up for alternative medical schemes shame. Gems employees plays with the lives of their clients with no conscious even