Pathetic, useless, unhelpful consultants

<p>Struggling for over a month to get authorisation for a bone density test. Did all the correct things, followed all the right procedures and submitted all motivation required by GEMS!!! However, horror of horrors, the consultants we speak to don't understand a simple query. They are NOT trained well and useless! After weeks of frustration, I asked the doctor why this was happening and they said they are used to the inefficiency of GEMS. A lady at GEMS told me she was not allowed to send the authorisation to me, but had already sent it to the doctor! When I contacted the doctor, they had not received anything, nor would they because they are not conducting the test, so I called GEMs back and they said they will send it to me. They sent something to me and I queried whether this was the bone density test authorisation. They made a fool of me and said my doctor will understand the codes. I phoned the doctor only to find that they don't understand what this woman was talking about!!! Why doesn't GEMS employ people with at least a Grade 12 certificate??? I am so frustrated that an important thing like this is handled so ***********ly and with people who don't care about their clients!!!</p>