PATHETIC SERVICE STILL WAITING FOR AUTHORISATION NUMBER AFTER 12 E-MAILS

Good Afternoon. Really GEMS must up their service. I have to go for a procedure on Friday 11 May 2018. I require an authorisation number. The doctors recommendation was send 12 times to ********** and a return e-mail was send to acknowledge receipt of email. In all 12 cases such emails was received. Everytime you phone to get the authorisation number you get told that you must send it again, they havent received the e-mail. Now, what the hell is going on? I still dont have an authorisation number and I need to send the documentation to the hospital etc. I need someone in management to speed up the process please to get the number by tomorrow morning 10 May 2018. The problem is with GEMS cause they seem unaware of their emails. I have extreme pain and we have one of the higher plans at GEMS and this is the service you get???????????????? Please help!!!!!!!