Pathetic service of GEMS

I AM REALLY ANNOYED AT THE PATHETIC SERVICE FROM GEMS. I HAVE INDICATED TO GEMS VERY CLEARLY I AM ABROAD AND WITH THE EMPLOYER, ALL BENEFITS ARE THE SAME ABROAD AS IN SA. WHY IS GEMS INSISTING ON SENDING ME A CLAIM STATEMENT STATING NOT COVERED ABROAD. MY REFUND IS ALSO NOT EQUIVALENT TO THE BENEFITS THAY I DO HAVE! MY BENEFITS ALLOW ME TO HAVE A ROOT CANAL PER TOOTH AND PER ANNUM! WHAT IS THIS NONSENSE THAT YOU INDICATE AS ATTACHED IN MY CLAIM STATEMENT AS WELL AS THE SCREENSHOT SENT. THIS IS RIDICULOUS. I PAID FOR THIS SERVICE SO I AM TO RECEIVE THE REFUND. THIS REALLY BAD NONSENSE SERVICE WHEN BENEFITS ARE CLEARLY INDICATED. GEMS WAS ALSO INFORMED FOR AUTHORISATION BEFORE-HAND AND THE BENEFITS WERE INDICATED SO I DO NOT UNDERSTAND WHAT THE PROBLEM NOW IS.