VT
Victor T
1 reviews | Active since Jan 2019
23 Jan 2019, 01:02
Pathetic service of GEMS
Pathetic services from gems . I'm a member who wanted to use my medical aid to cover for an injury on duty. Reason for that was all orthopaedic surgeon refuse to operate on me as an IOD patient due to non payment of my employer department of correctional services gems decline my operation although iod policy make provision you cn.use ur medical aid and iod will reimbursed ur medical aid
Helpful (0)
Replies (4)0
Replies (4)
Gems (Government Employees Medical Scheme)'s replyOfficial
23 Jan 2019, 10:59Good day
Thank you for affording us the opportunity to respond. In order for us to assist you, please send us a private message containing your membership number and telephone number.
Kind regards
The GEMS online team
Thank you for affording us the opportunity to respond. In order for us to assist you, please send us a private message containing your membership number and telephone number.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s reply23 Jan 2019, 10:59
Official
Good day
Thank you for affording us the opportunity to respond. In order for us to assist you, please send us a private message containing your membership number and telephone number.
Kind regards
The GEMS online team
Thank you for affording us the opportunity to respond. In order for us to assist you, please send us a private message containing your membership number and telephone number.
Kind regards
The GEMS online team
VT
Victor T's updateReviewer Update
15 Feb 2019, 08:29I submit to you what you asked regarding this issue instead your call centre send me two hospital authorisation. One has been approved second decline. Due to gems pathetic service I'm in great pain since 2019.01.02
The state hospital I was force to go couldn't operate as it was to risky. I blame gems. You gems new meaning to the word useless. We only to gems because we don't have a choice. Tamboer VER
VT
Victor T's update15 Feb 2019, 08:29
Reviewer Update
I submit to you what you asked regarding this issue instead your call centre send me two hospital authorisation. One has been approved second decline. Due to gems pathetic service I'm in great pain since 2019.01.02
The state hospital I was force to go couldn't operate as it was to risky. I blame gems. You gems new meaning to the word useless. We only to gems because we don't have a choice. Tamboer VER
Gems (Government Employees Medical Scheme)'s replyOfficial
15 Feb 2019, 09:55Good day
In order for us to assist you, please send us a private message containing your membership number and telephone number.
Kind regards
The GEMS online team
In order for us to assist you, please send us a private message containing your membership number and telephone number.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s reply15 Feb 2019, 09:55
Official
Good day
In order for us to assist you, please send us a private message containing your membership number and telephone number.
Kind regards
The GEMS online team
In order for us to assist you, please send us a private message containing your membership number and telephone number.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s replyOfficial
21 Feb 2019, 10:25Good day
Thank you for bringing your concerns to our attention.
Kindly be advised that authorisation has now been facilitated.
Please accept our apologies for any inconvenience caused by the delay in resolving this matter.
Kind regards
The GEMS Online Team
Gems (Government Employees Medical Scheme)'s reply21 Feb 2019, 10:25
Official
Good day
Thank you for bringing your concerns to our attention.
Kindly be advised that authorisation has now been facilitated.
Please accept our apologies for any inconvenience caused by the delay in resolving this matter.
Kind regards
The GEMS Online Team