PATHETIC SERVICE/FURIOUS CLIENT

<p>In January i called GEMS to update my medical statement. I delivered in december and was required to make a copayment of 3104. The medical aid statement shows NO EVIDENCE of this copayment. My gap cover wont refund me until the statement has been corrected. It is nearly 4 months later and I am still waiting for an updated version of my medical aid statement. Whenever I call the say "there is an urgent notification and we will escalate it to the financial manager." To date I am still waiting. I WANT THIS MATTER DEALT WITH. THE NEXT STEP IS TO TAKE YOU PEOPLE TO THE MEDIA!! I HAVE HAD ENOUGH OF THE INCOMPITENT CONSULTANTS AT GEMS!!!! GET IT SORTED!!!!</p>