PATHETIC SERVICE FROM GEMS MEDICAL AID IN RESOLVING A CLAIM

<p>My wife has given birth on the 18 April 2017.</p> <p>I had paid cash upfront in excess of R19 000.00 prior to 18 April 2017,today is the 5 June 2017 and i am yet to get my refund back from GEMS.Everytime that i call i am being told that i need to submit further documentation or some document is not clear,can all of this not be said at the very first time and not after 4 times calling. I am meant to send the documents and then call to escalate ,its just NOT USER FRIENDLY.</p> <p>This is truly frustrating and i am currently out of pocket with the funds i paid.</p> <p> </p>